Terms & Conditions

Please read these terms and conditions carefully.

Should you have any queries please contact lisa@dogmestix.com

  1. We use kind training methods at Dogmestix, that have been extensively researched and proven scientifically to work! We do not use ‘bully’ tactics to mould a dog’s behaviour, and are strictly forbidden to by the Association of Pet Dog Trainers. Any equipment or training method that goes against this will not be permitted in class. We will always give you a suitable alternative to help you train using force free methods.
  2. We reserve the right to ask any person to leave class should we have reasonable cause to do so.
  3. Any information regarding the health and or pre-existing medical conditions/treatment as well as the dog’s behaviour, e.g. aggression, fear must be disclosed on your booking form to ensure I can create the right treatment plan for your dog.
  4. We reserve the right to ask a dog to leave a group session if they are deemed unwell, are not coping in the environment or if a trainer believes they are putting the safety of others at risk. 1-1 training will be available and encouraged for these dogs, but the cost of the course may be forfeited if something is not disclosed in advance, eg. aggression towards other dogs.
  5. If your dog is showing signs of ill health such as vomiting, diarrhoea, coughing, or if your bitch is in season – please do not bring your dog to class. You are encouraged to watch the session for continuity of training.
  6. You are responsible for keeping your dog under control at all times.
  7. Please do not let your dog approach other dogs unless instructed to do so by your instructor.
  8. Please seek the owner’s permission before approaching or petting other dogs in class.
  9. We encourage well behaved children to attend training and find they can make great handlers. Children under 16 must be supervised at all times and must not approach other dogs without the owner’s permission. We recommend all children are given strict guidance on how to approach unfamiliar dogs safely and are happy to help educate this.
  10. Payments for courses and workshops are payable in advance and are not refundable for non-attendance of classes. Courses are not refundable if cancelled within 2 weeks of the start date. Cancellations between 2-4weeks will be charged 50% of the course and cancellations more than 4 weeks prior to the course commencing will be charged a £10 admin fee.
  11. 1-1 Training sessions and behavioural consultations are payable in advance to reserve your appointment. If cancelled more than 7days prior to the session the amount is fully refundable. If cancelled 48hour-1week prior to the session 50%  will be refunded. Cancellations less than 48hours prior to the booking will not be refunded.
  12. We accept no responsibility for loss, injury or accident that occurs to dog, owner or their accompanying friends and family, or for any veterinary bills arising from any incident whilst undertaking our classes or services or from any advice given.
  13. We will endeavour to take all reasonable care but can not accept any responsibility or liability for the health and safety of dog, owner or their accompanying friends and family.
  14. At Dogmestix, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy outlines how we collect, use, store, and delete personal data obtained through our website CMS. By using our website and providing your personal information, you consent to the practices described in this policy.
  1. Collection of Personal Data We may collect the following types of personal data through our website CMS:

1.1. Information You Provide: When you interact with our website, such as when you submit a contact form or sign up for our newsletter, we may collect personal data such as your name, email address, phone number, and any other information you voluntarily provide.

1.2. Usage Information: We may collect information about how you use our website, including your IP address, browser type, operating system, and browsing behaviour. This information is collected through the use of cookies and similar tracking technologies.

  1. Use of Personal Data We use the collected personal data for the following purposes:

2.1. Communication: We may use your personal data to respond to your enquiries, provide information about our products or services, and send you relevant updates and promotional materials.

2.2. Website Improvement: We may analyse the usage information to improve the functionality, content, and overall user experience of our website.Storage and Retention of Personal Data We retain the personal data collected through our website CMS for a period of 7 days. After this period, the data is permanently deleted from our systems.

  1. Data Security We take reasonable measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We implement appropriate technical and organisational measures to ensure the security and confidentiality of your data.
  2. Sharing of Personal Data We do not sell, trade, or rent your personal data to third parties. However, we may share your personal data with trusted service providers who assist us in operating our website and conducting our business, subject to their compliance with applicable data protection laws.
  3. Your Rights You have certain rights regarding your personal data, including:

6.1. Access: You have the right to request access to the personal data we hold about you.

6.2. Correction: You have the right to request correction of any inaccuracies in your personal data.

6.3. Erasure: You have the right to request the erasure of your personal data from our systems.Changes to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal data.

  1. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at [contact information]

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.